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FAQ's

Is your site secure?
Yes. We take your security very seriously. We have SSL Certification through Volusion installed. Click here to see our verification.

I made a mistake on my order, can I change it?
If your order has not been filled in our lab yet we can change the order for you. If it has already been filled we can not change your order.

I just placed my order, when will it ship?
Orders are mixed and shipped in the order that they are received.
On average please allow a minimum of 1-3 business days for your order to be mixed and shipped. We do not mix or ship on weekends. Large orders, holidays, illness, and severe weather may slow the processing/shipping of your order. Please plan your orders accordingly.

How will I know when my order ships?
We send out tracking numbers for all orders once they have shipped via email.

Do you ship internationally?
Due to USPS doubling their international shipping rates last year and lack of tracking once the package leaves the USA we do not offer international shipping at this time.

My package has not arrived! What do I do?
Please check your tracking number provided. If your package seems to be held up, or is showing as delivered and you don't have it, call your local post office with your tracking number. Please contact them first, before contacting us, as once the package leaves our facility it is in the care of the Postal Service, and they have the ability to track the package internally. Only contact us if you have contacted the USPS and they are unable to help you. Our responsibility for your package ends when it is dropped off at the post office. We do provide you with a tracking number, and are willing to assist you, but it is up to you to handle lost package claims with the USPS.

Do you provide refunds?
All sales are final. We do not provide refunds on any products.


My packaged arrived damaged! What do I do?
If the contents of your package are damaged upon arrival please contact us immediately.
We do require proof of damage, such as a photo, before we will replace a shipment.
In some cases we may ask you to return the merchandise and it's packaging.
Damage claims must be made within three days of your receipt of the package.